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Customer Service (Non-Voice) job at IntouchCX

Customer Service (Non-Voice)

Company - IntouchCX

Office Location
Bengaluru, Karnataka, India

Hiring for International Non Voice Process - Gaming Email Support We are Hiring!!!

Greetings From IntouchCX!!

Interested candidates can contact the HR Directly!!

Contact Person: HR Allen Mobile: +91____##### Email ID : ***@*.com

Both fresher and experienced can apply!!

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.

Interested Candidates can also get in touch with The HR Directly Allen (+91____#####)

About the Job

Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We’re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.

As a Customer Service Associate - Non-Voice, You Will…

  • Provide support and resolve technical issues via email and other electronic communications
  • Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..
  • Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
  • Leverage your experience to provide feedback to the team on how to improve our services
  • Drive customer communication during critical events.

As a Customer Service Associate - Non-Voice, You Have…

  • 0 months to 4 years of customer service experience through phone, email and chat.
  • Fluency in written English
  • Experience in the gaming/tech support (asset)
  • Excellent oral and/or written communication skills
  • Customer service experience with strong customer focus
  • Excellent team player with experience and passion for gaming
  • Strong multi-tasking skills
  • Strong analytical and troubleshooting skills
  • The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

Benefits of working as a Customer Service - Non-Voice:

  • An attractive compensation package with performance-based incentives
  • Incredible learning and growth opportunities
  • Outstanding rewards and recognition program & employee engagement activities
  • Free Food and Transport while working on-site
  • Medical Insurance

\*Candidates must be in Bangalore\*

Interested Candidates can also get in touch with The HR Directly Allen (+91____#####)

Job Type: Full-time

Salary: ₹200,000.00 - ₹460,000.00 per year

Benefits:

  • Food provided
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Schedule:

  • Day shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Shift allowance

Speak with the employer
+91____#####

Posted : last year

FAQs about this Customer Service (Non-Voice) job

Go through the FAQs below to find answers to all your questions about this job.

How to apply?

You can apply for Customer Service (Non-Voice) at IntouchCX in 2 simple steps-
  • 1. Click on Apply Now button at the bottom of the page
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  • 2. Fill in your details. (Please fill correct details as it will be shared to recuriter)
    how to fill job application form
We will send you HR Contact Detail or Apply Link on Whastapp within few minutes.

job application response

Is this a work from home job?

No, it’s not a work from home job and can’t be done online.

What are the skills required in this job?

Some of the skills required for this job are:
  • Soft Skills: Communication,Customer Focus
  • Product Mangement: Customer Focus
You can learn these skills on Able app.

How to prepare for interview?

how to prepare for interview
Once you have applied for this job, you can prepare for Customer Service (Non-Voice) at IntouchCX interview free of cost on Able app. In courses section of app search for Customer Service (Non-Voice), and enroll in the course and complete it before interview.



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