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Customer Support Associate job at Annova Solutions Pvt Ltd

Customer Support Associate

Company - Annova Solutions Pvt Ltd

Office Location
Chennai, Tamil Nadu, India

General Description of the Job The job involves –

1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per client.

2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

3. Understanding multiple products and processes

4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information

Role & Responsibilities

1. Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.

2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

4. Ability to understand and handle irate customers

5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

6. Ability to achieve stretched targets and able to manage the organization standards

7. Maintain Superior quality service by following organization standards

Education Requirements/ Skills 1. HSC / Graduate/ Post Graduate

2. Typing speed of 30 to 40 wpm

3. Candidates who are fresher’s or with relevant experience in domestic/international BPO are preferred.

4. Strong interpersonal, problem-solving skills and verbal and written communication skills 5. Strong computer knowledge and technical skills

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹21,000.00 - ₹30,000.00 per month


  • Health insurance


  • Night shift

Supplemental pay types:

  • Yearly bonus

Work Location: One location

Speak with the employer
Expected Start Date: 09/06/2023

Posted : last year

FAQs about this Customer Support Associate job

Go through the FAQs below to find answers to all your questions about this job.

How to apply?

You can apply for Customer Support Associate at Annova Solutions Pvt Ltd in 2 simple steps-
  • 1. Click on Apply Now button at the bottom of the page
  • 2. Fill in your details. (Please fill correct details as it will be shared to recuriter)
    how to fill job application form
We will send you HR Contact Detail or Apply Link on Whastapp within few minutes.

job application response

Is this a work from home job?

No, it’s not a work from home job and can’t be done online.

What are the skills required in this job?

Some of the skills required for this job are:
  • Business: Computer Knowledge
  • Soft Skills: Initiatives,Communication
You can learn these skills on Able app.

Who can apply for this job?

Here are some required qualifications we can find in the JD
  • Post Graduates, Graduates, Intermediate

Tip- Read the JD thoroughly to find all required qualifications

How to prepare for interview?

how to prepare for interview
Once you have applied for this job, you can prepare for Customer Support Associate at Annova Solutions Pvt Ltd interview free of cost on Able app. In courses section of app search for Customer Support Associate, and enroll in the course and complete it before interview.

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