Customer Support Associate-Operations Coordinator-USA Voice job at Professional IT Sols Pvt. Ltd.

We are hiring Executive for our US based clients for the Customer Service profiles. We are looking for experienced, mature and dependable resources with exposure to American culture and ethics. This position demands working permanently in Night Shifts. This is a long-term opportunity with a lot of learning and excellent compensation with multiple growth opportunities within the organization.

Roles and Responsibilities

• Resolving customer queries over phone/ chat / emails.
• Providing back-office support to the offshore teams.
• Opening tickets for concerned stakeholders/manufacturers/distributors.

Desired Candidate Profile

• Working experience in International BPO/BPM with an American Client preferred.
• Must be able to work permanently in Night Shifts.
• Should be able to Speak fluently in English and can understand American accent.
• Should be comfortable working on MS Excel and other office software.
• Should be able to take ownership of tasks assigned and can adhere to Systems and processes.
• Should have an analytical mind and can understand the task with minimal help and KT.
• Should have Good interpersonal skills, including the ability to deal with people from a wide range of backgrounds, ages and temperament. Should be a self-starter and a Team player.

Perks and Benefits

We offer great benefit packages including Bonuses and health insurance contribution, 5 days working week, 22 Paid Holidays, Ongoing Training & Development, and an excellent company culture. We are waiting for energetic and courageous individuals to be a part of our family.

Success in the position provides great visibility in the organization and will lead the path for upward and onward career growth. We have IJPs available in various functions within our organization including Operations, Business Development and HR. We groom and encourage our existing team to take up these roles. If you are already an executive and want a challenge, with a desire to grow into a senior role, apply now!

Please share your resumes at ***@*.com, our HR team will get in touch with you .

Role: Customer Support Associate

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Graduation Not Required

Job Types: Full-time, Regular / Permanent

Salary: ₹10,000.00 - ₹50,000.00 per month

Schedule:

• Night shift
• Rotational shift
• US shift

Ability to commute/relocate:

• Gwalior, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Speak with the employer
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