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Customer Support- International Voice Process job at Saimack Consultants Pvt. Ltd.

Customer Support- International Voice Process

Company - Saimack Consultants Pvt. Ltd.

Office Location
Pune, Maharashtra, India

Location – Pune

Salary – 5 LPA ( 30% hike including 10%variable)

Exp – 1+ years

Notice period : Immediate.

Good in communication

Job Description:

· Be a team player

· Be Disciplined and Punctual

· Good communication skills

· Handling Mobility queries over the Voice Process.

· Handle Ordering, Billing, Provisioning, Cancellations, General and admin related queries.

· To ensure to achieve all service level agreement targets such as NPS, productivity, AHT, Quality and FCR on Voice Process.

· Basic knowledge of Voice Process.

· Ability and eagerness to learn different skills and knowledge within Mobility team

· Basic knowledge on Telecom Industry, Mobility, Broadband and internet.

· To ensure all the process KPIs are met for themselves and influence the team towards the same

· To act as the First level of contact for escalations raised

· To suggest process improvement ideas and implement them successfully

· To suggest and implement innovative process improvement ideas

· To collaborate with other teams and engage in cross-functional initiatives

· To identify the process training needs of the team and raise it to the Manager/trainer or arrange sessions to fill in the GAP identified in terms of process

· To effectively manage their leaves to ensure seamless operation of the process

· To act as Mentors for new joiners and existing colleagues in the team

· Willing to work in shifts and rotational Offs.

Job Types: Full-time, Contractual / Temporary

Salary: Up to ₹45,000.00 per month


  • Day shift

Ability to commute/relocate:

  • Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)


  • 2 years (Required)

Speak with the employer

Posted : last year

FAQs about this Customer Support- International Voice Process job

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How to apply?

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Is this a work from home job?

No, it’s not a work from home job and can’t be done online.

What are the skills required in this job?

Skill required for this job is:
  • Soft Skills: Communication,Cross-Functional,Initiatives
You can learn this skill on Able app.

How to prepare for interview?

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Once you have applied for this job, you can prepare for Customer Support- International Voice Process at Saimack Consultants Pvt. Ltd. interview free of cost on Able app. In courses section of app search for Customer Support- International Voice Process, and enroll in the course and complete it before interview.

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