Customer Support- International Voice Process job at Saimack Consultants Pvt. Ltd.

Location – Pune

Salary – 5 LPA ( 30% hike including 10%variable)

Exp – 1+ years

Notice period : Immediate.

Good in communication

Job Description:

· Be a team player

· Be Disciplined and Punctual

· Good communication skills

· Handling Mobility queries over the Voice Process.

· Handle Ordering, Billing, Provisioning, Cancellations, General and admin related queries.

· To ensure to achieve all service level agreement targets such as NPS, productivity, AHT, Quality and FCR on Voice Process.

· Basic knowledge of Voice Process.

· Ability and eagerness to learn different skills and knowledge within Mobility team

· Basic knowledge on Telecom Industry, Mobility, Broadband and internet.

· To ensure all the process KPIs are met for themselves and influence the team towards the same

· To act as the First level of contact for escalations raised

· To suggest process improvement ideas and implement them successfully

· To suggest and implement innovative process improvement ideas

· To collaborate with other teams and engage in cross-functional initiatives

· To identify the process training needs of the team and raise it to the Manager/trainer or arrange sessions to fill in the GAP identified in terms of process

· To effectively manage their leaves to ensure seamless operation of the process

· To act as Mentors for new joiners and existing colleagues in the team

· Willing to work in shifts and rotational Offs.

Job Types: Full-time, Contractual / Temporary

Salary: Up to ₹45,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• 2 years (Required)

Speak with the employer
+91____#####