Able JobsHiring for International Non Voice Process job at IntouchCX
Hiring for International Non Voice Process
Company - IntouchCX
Company - IntouchCX
Work From Office
THE ROLE: Customer Service Associate - Non-Voice
About Intouchcx
Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
About the Job
Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We’re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.
As a Customer Service Associate - Non-Voice, You Will…
- Provide support and resolve technical issues via email and other electronic communications
- Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..
- Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
- Leverage your experience to provide feedback to the team on how to improve our services
- Drive customer communication during critical events.
As a Customer Service Associate - Non-Voice, You Have…
- 6 months to 4 years of customer service experience through phone, email and chat.
- Fluency in written English
- Experience in the gaming/tech support (asset)
- Excellent oral and/or written communication skills
- Customer service experience with strong customer focus
- Excellent team player with experience and passion for gaming
- Strong multi-tasking skills
- Strong analytical and troubleshooting skills
- The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
Benefits of working as a Customer Service - Non-Voice:
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
Job Type: Full-time
Salary: ₹200,000.00 - ₹300,000.00 per year
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Speak with the employer
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FAQs about this Hiring for International Non Voice Process job
Go through the FAQs below to find answers to all your questions about this job.How to apply?
- 1. Click on Apply Now button at the bottom of the page
- 2. Fill in your details. (Please fill correct details as it will be shared to recuriter)
Is this a work from home job?
No, it’s not a work from home job and can’t be done online.
What are the skills required in this job?
- Soft Skills: Communication,Customer Focus
- Product Mangement: Customer Focus
How to prepare for interview?
Once you have applied for this job, you can prepare for Hiring for International Non Voice Process at IntouchCX interview free of cost on Able app. In courses section of app search for Hiring for International Non Voice Process, and enroll in the course and complete it before interview.
